Thursday, 05 November 2020
SUBJECT: New guidance to support COVID safe visits to our care homes
The government has announced new guidance to support safe care home visits in England during the ongoing Coronavirus pandemic. I am writing to summarise how we intend to apply this guidance over the coming months so that you can visit your loved ones which we realise is hugely important to all.
Key Steps to Facilitate Visits
Our staff will be in touch once these risk assessments have been approved by PHE;
As part of future communication, we will specify for each home how to go about arranging visits. We will also update our website (www.silverlinecare.com) with the latest information;
Thank you for your patience
While we will do everything we can to support visits, the guidance outlines visits to Care Homes should be limited to a single ‘constant visitor’ per resident. Furthermore, for areas with a high local COVID alert level (high risk or very high risk), visiting should be limited to exceptional circumstances only such as end of life.
Therefore, it is likely that over the coming weeks, visiting opportunities at some of our homes will vary to others. We appreciate this may be difficult and thank you in advance for your understanding. For our part, we will do all we can to facilitate safe visiting.
We further understand plans are being developed by the government to allow specific family and friends to visit care homes supported by testing and we look forward to receiving more information on this.
We appreciate this is a difficult time for many but we would ask you to allow our homes time to adapt to the new guidance and encourage contacting the home before planning a visit.
Once again, we thank you for your continued understanding and patience during these uncertain times.
Head of Operations