We are The Silverline Line Care Group, a group of companies comprising:
Bolt Asset Management Ltd – 09954342, Clyde Care Limited – 10343906, SSC Bradford Limited- 2085620., Victorguard Care Limited - 03213046.
The Registered Address for all the above companies is 2nd Floor Offices, Lyttelton House, 2 Lyttelton Road, N2 0EF
Silverline Care is a registered trademark of Bolt Asset Management Ltd.
("The Silverline Care Group" / "we" / "our" / "us"). We are committed to ensuring that your privacy is protected. We comply with the UK General Data Protection Regulation (“UK GDPR”) unless and until the UK GDPR is no longer directly applicable in the UK. We also follow all national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the UK GDPR and the DPA (together “Data Protection Legislation”). We are the data controller of data you pass to us pursuant to this policy.
What information does The Silverline Care Group hold and how will we use it?
Information you give The Silverline Care Group: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number.
We will retain this information while we are corresponding with you or providing services to you or to a Service User you represent. We will retain this information for
Information The Silverline Care Group collects about you: The Silverline Care Group may collect the following information from you when you visit the website:
We retain this information for Six Months.
Information we receive from other sources: This includes information we receive about you when you use other websites operated by us, other services we provide or other such services which relay this information to use on your behalf i.e., a review website or a regulatory website. This information may include your name, email address, postal address, and phone number. We will retain this information for
Use Made of the Information
We may use the information we receive and/or collect about you to:
The Silverline Care Group processes personal information for certain legitimate business purposes, which include some or all the following:
If we obtain consent from you to do so, we may provide your personal details to third parties so that they can contact you directly in respect of services in which you may be interested.
Where we are processing personal data that we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or prefer not to receive any of the above-mentioned information (or if you only want to receive certain information from us) please let us know by contacting us via the following webpage [insert link to webpage]. Please bear in mind that if you object, this may affect our ability to carry out the tasks above for your benefit.
If you wish to have your information removed from our database or if you do not want us to contact you for marketing purposes, please let us know by clicking the "Unsubscribe" option in any email we send to you and providing the details requested or by contacting us via the following webpage [insert webpage link] and we will take steps to ensure that this information is deleted as soon as reasonably practicable.
We will not share, sell or distribute any of the information you provide to us (other than as set out in this policy) without your prior consent, unless required to do so by law.
Third Party Sites
Our website may contain links to third party websites, including websites via which you are able to purchase products and services. They are provided for your convenience only and we do not check, endorse, approve or
How Safe is your Information?
Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction, and damage.
We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.
Disclosure of your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may share your information with selected third parties including:
Please note, we may need to disclose your personal information where we:
Where we Store your Personal Data
The Silverline Care Group will not store any Personally Identifiable Information or Special Categories of Data outside of the European Economic Area (“EEA”).
Your Rights in Respect of your Data
If any of the information you provide to us via the website changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please email email@example.com.
If you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, please email firstname.lastname@example.org. We shall process your request to access your information within one month of receipt, or we will let you know within that timeframe if we need more information from you. We will process your request free of charge.
To request that your information is deleted or if you wish to restrict or object to the processing of your information, please email email@example.com.
If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/.
This policy will be reviewed at least annually or when a significant change in the business or governing law occurs.